New Innovations in SCALING SUPPORT
Webinar Featuring 
Screen Shot 2017-06-16 at 2.01.02 PM-2.jpg

Watch this webinar recording to learn from executives at LinkedIn and Directly as they discuss best practices for scaling support. 

Scaling customer support in a rapidly-growing company is challenging, especially in an era of increasing expectations and falling NPS.

Fortunately, new models are available that deliver a great experience with compelling economics.

In this webinar recording you will learn how to:

  • Scale your support organization effectively and efficiently
  • Manage 1300% surges in volume, while maintaining or increasing CSAT
  • Provide different service tiers to different categories of customers
  • Unlock the knowledge and passion of your power users
  • Reduce response times while increasing CSAT and decreasing costs
Watch Now

 
Speakers
 
andy.png
LinkedIn
Andy Yasutake
anthony.png
Directly
Antony Brydon
greg.png
Moderator
Greg Schneider