Watch this webinar recording to learn from executives at LinkedIn and Directly as they discuss best practices for scaling support.
Scaling customer support in a rapidly-growing company is challenging, especially in an era of increasing expectations and falling NPS.
Fortunately, new models are available that deliver a great experience with compelling economics.
In this webinar recording you will learn how to:
- Scale your support organization effectively and efficiently
- Manage 1300% surges in volume, while maintaining or increasing CSAT
- Provide different service tiers to different categories of customers
- Unlock the knowledge and passion of your power users
- Reduce response times while increasing CSAT and decreasing costs